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Pay My Bill
Conveniently pay your bill online 24 hours a day, 7 days a week
At Mountain States Health Alliance, we are committed to providing you with the best available healthcare along with convenient and reliable billing services. Now you can view your account information and submit credit card payments via our secure site, 24 hours a day, 7 days a week.
- If an overpayment is made, you will receive a prompt refund.
- All payment and account information obtained through our web site is encrypted or encoded securing the information so it can only be read by the intended recipients.
It is important to remember that your bill covers services provided by the hospital such as your room and nursing care. It may also include services ordered by your physician such as X-rays, laboratory tests, medical supplies and oxygen. The bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, or other physician's consultants. You will receive separate bills from these physicians.
We hope our Corporate Billing Office can resolve any questions you may have. Mountain States looks forward to serving you in the future.
Pay By Phone*
*This option is not currently available after hours if your visit was at Norton Community Hospital, Johnston Memorial Hospital, Smyth County Community Hospital, or for Mountain States Medical Group.
Pay By Mail / Billing Inquiries
Mountain States Health Alliance
Patient Billing Office
400 N. State of Franklin Road
Johnson City, TN 37604